Sound & Vision Wireless opens in Mercer Island's Town Center to fix broken cell phones, iPods
By REBECCA MAR
Mercer Island Reporter Staff Writer
February 5, 2013 · Updated 2:31 PM
Does your iPhone have a cracked screen or has your iPod suddenly quit playing? Sound & Vision Wireless can fix it.
Seeing a trend in items being discarded that could have been repaired with just one part, David and Stacey Lang, a Mercer Island couple, opened Sound & Vision Wireless in the Island Square building on New Year’s Day.
“My wife and I had been talking about doing a family business — we wanted to do something where our kids could be involved,” David Lang, who already had a consultant business, said. “We recognized a need for people to have their items repaired.”
Lang’s other business, Clear Scenario Solutions, specializes in customer relationship management and point-of-sale systems.
The couple has three children ranging in age from 13 to 2 1/2. The eldest, Lila, updates Sound & Vision’s inventory and picks out cases and accessories.
“She is our resident Apple genius,” Lang said. “My son [Emerson], by his choice, is the Xbox and Playstation expert.”
The shop, decorated in an ‘industrial chic’ theme with Hawaiian background music, is certified in Apple and Android devices, and also repairs Xbox and PlayStations. iPads are also included in the mix. The shop employs two certified repair technicians.
In the spring, inventory will likely feature refurbished phones and other equipment. Current products for sale include standard accessories — covers, slick wraps, earbuds, handsets, chargers.
Additional services include data retrieval, and repairing water damage if the item is brought in immediately. The shop can even change the color of your iPhone through a phone color conversion, a process that takes more than an hour and costs $120.
During the first month of business, the majority of repairs have been broken or damaged screens.
The shop offers 90-day warranties on most equipment repairs. A roster of classes and courses on a variety of subjects including tips, tricks and techniques for using your device are being planned for the near future.
Sound & Vision Wireless is located at 2758 78th Ave. S.E., Suite 140, and can be reached at (206) 832-1818 or www.soundandvisionwireless.com. Hours are 11 a.m.-6 p.m., Monday through Friday; and 12-5 p.m., Saturday.
Contact Mercer Island Reporter Staff Writer Rebecca Mar at email@example.com or (206) 232-1215.