With the sale of Eden to Rentokil in 2013, we are now seeing the effects of this hitting the customers. With recent changes, they are no longer providing the services you are being billed for.

It is clear Rentokil is more focused on increased profits and pleasing governmental officials, through a dedicated effort to no longer regularly spray and bait for pests. This move is brilliant—for their shareholders.

My price plan included the cost of these products and services—and now, with the avoidance of using them, their profits will simply increase, as will the pest population. This will also make Rentokil more favorable in the eyes of key government entities—deriving even further costs savings. All, at the expense of their customers, with the extra added insult of returning pests. Shifting from preventative to reactive will save them big time! While you and I, literally, live with the results.

After being told I, was no longer allowed to weigh in on when my home should or should not be treated—while Rentokil continued to charge me for the treatment services—I immediately cancelled my service. Their approach is plain as day, and as slimy as a slug. Win Win for Rentokil. Lose Lose for Mercer Island.

At least I have a cat, who recently has proven far more effective than Eden. Emma had not brought home a single rodent in five years, but has delivered three to the door step in the past two months. Vet bills included, she’s cheaper than Eden! I’m lucky to have her filling the gap until new pest control can be found!

She also loves bugs.

Karyn Hen