WSDOT launches new Good To Go!

Image courtesy of WSDOT.

The Washington State Department of Transportation launched the new Good To Go! on July 12, following a 10-day closure while the department worked to transition to the new system.

The transition work – which had been expected to take up to two weeks – was completed ahead of schedule, allowing WSDOT to move up rollout the new system.

Along with a redesigned MyGoodToGo.com, the new system offers a suite of features customers have requested during the past 10 years. And while WSDOT is excited to share the new system, customers are encouraged to be patient when returning to the website and contacting the Good To Go! call center.

“While the transition work is complete, this is just the start of major adjustment period for our customers as they get used to the new system,” said WSDOT Toll Division Director Edward Barry. “It will take a while to settle into a new normal for both our customers and our new call center.”

To help customers learn how to use the new self-service features, WSDOT created a series of videos showing how to accomplish common tasks online. WSDOT hopes that providing these resources will help customers navigate the new system and minimize confusion, in addition to helping them avoid potentially long wait times at the call center.

WSDOT has begun to post trips to Good To Go! accounts and customers may see charges to their credit card or bank account if their Good To Go! account replenishes. It will take a while for WSDOT to process all trips which occurred during the closure.

Given the complexity of the transition, WSDOT and its vendors will be carefully monitoring the system. WSDOT is also asking customers to wait a while before visiting the new site or calling customer service if their question is not urgent. With the launch of the new system, customers with unpaid tolls will have at least two extra weeks to pay. WSDOT hopes this additional time will help ease the rush of activity following the reopening.

“We want to thank our customers for their continued patience throughout this process,” Barry said. “While there will be an initial learning curve, in the long-term these changes should make it easier for them to manage their accounts.”

For updates, and to learn more about the new system, customers can visit the transition webpage, and follow Good To Go! on social media.

Background on new Good To Go! system The previous Good To Go! system was designed 10 years ago. Both technology and customer needs have changed significantly in that time. WSDOT awarded the contract to design and implement the new system to ETAN and the new contract to operate the call center to Shimmick. These updates will improve the customer experience by offering new payment options, new ways to manage accounts, more self-service features, improved notifications and improvements to MyGoodToGo.com.


In consideration of how we voice our opinions in the modern world, we’ve closed comments on our websites. We value the opinions of our readers and we encourage you to keep the conversation going.

Please feel free to share your story tips by emailing editor@mi-reporter.com.

To share your opinion for publication, submit a letter through our website https://www.mi-reporter.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) We reserve the right to edit letters, but if you keep yours to 300 words or less, we won’t ask you to shorten it.

[flipp]

More in Northwest

File Photo
Face covering recommendation in indoor public spaces expands to 7 more counties

King plus Pierce, Snohomish, Kitsap, Clallam, Jefferson, San Juan and Grays Harbor counties

Elaine Simons, former foster mother of Jesse Sarey, addresses a crowd outside the Maleng Regional Justice Center on Aug. 24, 2020, moments after Auburn Police Officer Jeff Nelson was formally charged with second-degree murder and first-degree assault in the May 31, 2019, shooting death of 26-year-old Sarey in front of a north Auburn convenience store. File photo
Supreme Court rules officers can be compelled to testify about killings

In a joint lawsuit against King County, the Washington State Supreme Court… Continue reading

Harvey Page
Sheriff’s office issues SILVER alert for missing Shoreline senior citizen

The King County Sheriff’s Office has issued a SILVER alert for 75-year-old… Continue reading

Photo courtesy WSDOT.
Transportation Commission wants your help naming next ferry

Construction of a new, hybrid electric Olympic Class ferry is expected to… Continue reading

Photo courtesy WSDOT
Traffic alerts | July 22

All lanes of SR 99 northbound and southbound at the 1st Avenue… Continue reading

Photo courtesy WSDOE.
Single-use plastic bag ban begins Oct. 1 in Washington

Washingtonians will begin to see fewer plastic bags littering the state’s roadsides,… Continue reading

Courtesy photo WSDOT,
TRAFFIC ALERT

I-90 Westbound, 7:37 a.m. : On the I-90 westbound on-ramp from East… Continue reading

Here is damage to the windshield of one of the vehicles struck in the Tuesday, July 20 debris-throwing incident.
Troopers arrest 41-year-old Seattle man for throwing debris into traffic

Troopers responded to reports of rocks/debris being thrown at cars on WB… Continue reading

infographic created by Coltura
Study suggests that the top 10 percent of gasoline-using drivers consume one-third of all the gas

Researchers believe converting “gasoline superusers” is an important factor in meeting climate goals

Most Read